Terms of service

Last Updated: 1 Oct'26

Welcome to VÈLA STORE. These Terms of Service (“Terms”) govern your access to and use of our website and your purchase of products from us.

By accessing our Website, creating an account, or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our Website or place an order.

1. About Us

This Website is operated by:

Store Name: VÈLA STORE
Legal Business Name: VÈLA STORE
Email: hello.talkwithus@gmail.com
Phone: [PHONE NUMBER]
Business Address: Rajasthan

2. Account Terms

You may be able to create an account to access certain features of our Website.

When creating an account, you agree to:

Provide accurate, current, and complete information.
Keep your account information updated.
Keep your login credentials confidential.
Not share your account credentials with unauthorised persons.
Notify us promptly if you suspect unauthorised access to your account.
Accept responsibility for activities carried out through your account, subject to applicable law.

You must not create an account using false information or impersonate another person.

We reserve the right to suspend or terminate an account where we reasonably believe it has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

3. Eligibility

By using our Website or purchasing from us, you represent that:

You are legally capable of entering into a binding contract under applicable law; and
The information you provide to us is accurate and complete.

If you are purchasing on behalf of a business or another organisation, you confirm that you have the authority to bind that entity to these Terms.

4. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, dimensions, prices, and other information displayed on our Website are accurate.

However:

Colours may appear differently depending on your device or screen.
Product packaging may vary from photographs.
Minor variations may occur due to manufacturing or supplier changes.
Availability may change without notice.
We do not guarantee that every product description or image will always be completely error-free.

If you receive a product that is materially different from the description or has a manufacturing defect, please contact us at hello.talkwithus@gmail.com in accordance with our Return and Refund Policy.

5. Product Availability

All products are subject to availability.

We may limit the quantity of products that can be purchased by one customer or household where reasonably necessary, including to prevent misuse, fraud, or unusual purchasing activity.

If a product becomes unavailable after you place an order, we may contact you regarding available options or cancel the affected order and provide an applicable refund.

6. Pricing and Payment

All prices displayed on our Website are in Indian Rupees (INR) unless otherwise stated.

Prices may include or exclude applicable taxes, shipping charges, or other fees depending on how they are displayed at checkout.

The final amount payable will be shown before you complete your purchase.

We reserve the right to change product prices at any time. A price change will not affect an order that has already been accepted and confirmed, except where permitted by law or where a clear pricing error has occurred.

Payment

We may accept payment methods such as:

Credit and debit cards
UPI
Net banking
Digital wallets
Cash on delivery, where available
Other payment methods displayed at checkout

Payments may be processed through third-party payment service providers.

By providing payment information, you confirm that you are authorised to use the selected payment method.

7. Pricing Errors

We take reasonable steps to ensure that pricing information is accurate.

If a product is displayed at an obviously incorrect price due to a technical, typographical, system, or other error, we may cancel the order even if the order has initially been acknowledged.

If payment has already been collected for a cancelled order resulting from such an error, we will process an appropriate refund.

8. Order Placement and Acceptance

Placing an order through our Website constitutes an offer by you to purchase the selected products.

After placing an order, you may receive an order acknowledgement by email, SMS, WhatsApp, or another communication method.

An order acknowledgement does not necessarily mean that the order has been accepted.

We may accept or decline an order at our discretion, subject to applicable law.

An order will generally be considered accepted when we confirm it for processing, dispatch it, or otherwise expressly communicate acceptance to you.

We may cancel or decline an order for reasons including:

Product unavailability
Incorrect pricing or product information
Payment failure
Suspected fraud or unauthorised activity
Shipping restrictions
Duplicate or unusually large orders
Violation of these Terms
Other legitimate business or legal reasons

If we cancel an order after payment has been received, we will process an applicable refund.

9. Shipping and Delivery

We currently deliver to locations listed as serviceable during checkout.

Shipping charges and estimated delivery timelines will be displayed during checkout or communicated with your order confirmation where applicable.

Orders are generally dispatched within 3-4 business days after successful payment and order confirmation, unless otherwise stated on the product page.

Estimated delivery times are provided for guidance and may vary due to:

Courier delays
Weather conditions
Public holidays
Natural events
Transportation disruptions
Incorrect or incomplete address information
Remote or restricted delivery locations
Government restrictions
Events outside our reasonable control

Once an order has been handed over to the shipping provider, delivery may also be subject to the shipping provider's terms and operational timelines.

You are responsible for providing an accurate and complete delivery address and contact information.

10. Delayed, Lost, or Damaged Shipments

If your order appears significantly delayed, lost, or damaged during transit, please contact us at hello.talkwithus@gmail.com with your order details.

Where appropriate, we may coordinate with the relevant shipping provider to investigate the issue.

For damaged packages, you should notify us as soon as reasonably possible and, where requested, provide photographs or other evidence of the damage.

Our handling of shipping issues will be subject to applicable law and our Return and Refund Policy.

11. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

Before purchasing, please review the applicable return window, eligibility requirements, exclusions, and refund process.

Depending on the product and applicable law, certain products may not be eligible for return or exchange due to their nature, hygiene considerations, customisation, perishability, or other legitimate reasons.

Where a return is approved, the product may need to:

Be unused or in the required condition;
Include original packaging, accessories, tags, or documentation where applicable; and
Be returned within the specified return period.

Nothing in this section limits any rights you may have under applicable Indian consumer-protection law.

12. Order Cancellation

You may request cancellation of an order by contacting us at hello.talkwithus@gmail.com as soon as possible.

Cancellation may not be possible after an order has been dispatched or otherwise processed.

If an eligible cancellation is approved and payment has already been received, we will process the applicable refund according to our Return and Refund Policy and applicable law.

13. Promotions and Discounts

From time to time, we may offer promotional discounts, coupons, sales, or other offers.

Each promotion may have additional terms, including:

Validity period
Minimum purchase requirements
Product exclusions
Usage limits
One-time-use restrictions
Eligibility requirements

Promotions cannot generally be combined unless expressly stated otherwise.

We reserve the right to withdraw or modify a promotion where permitted by law.

14. Intellectual Property

All content available on the Website, including:

Logos
Brand names
Product images
Photographs
Graphics
Designs
Text
Videos
Website layouts
Icons
Software
Other original materials

may be owned by or licensed to VÈLA STORE and may be protected by applicable intellectual-property laws.

You may access and use Website content for personal, non-commercial shopping purposes.

You may not reproduce, copy, modify, distribute, sell, publish, transmit, scrape, or commercially exploit our Website content without our prior written permission, except where permitted by applicable law.

15. Prohibited Uses

You agree not to use our Website:

For unlawful purposes.
To commit or facilitate fraud.
To impersonate another person or entity.
To provide false or misleading information.
To interfere with Website security or operation.
To introduce viruses, malware, or other harmful code.
To attempt unauthorised access to our systems or accounts.
To scrape or collect Website information through unauthorised automated methods.
To infringe intellectual-property or other legal rights.
To place fraudulent or abusive orders.
To interfere with another customer's use of the Website.
To exploit promotions or discounts through fraudulent means.
For any purpose prohibited by applicable law.

We may restrict or terminate access where reasonably necessary to prevent misuse or protect our Website, customers, or business.

16. User Reviews and Content

If you submit reviews, photographs, comments, testimonials, or other content to us, you agree that:

You have the right to submit the content.
The content does not violate applicable law.
The content does not infringe another person's rights.
The content is not knowingly false, fraudulent, abusive, or misleading.

Where permitted by law and our Privacy Policy, you grant VÈLA STORE a non-exclusive, royalty-free right to use, reproduce, display, and publish submitted content for purposes related to operating, promoting, or improving our business.

We may remove content that violates these Terms or applicable law.

17. Third-Party Services and Links

Our Website may use or link to third-party services, including payment gateways, delivery companies, analytics services, social-media platforms, or other providers.

Third-party services are governed by their own terms and privacy policies.

We are not responsible for the content, availability, security, or practices of third-party websites or services, except to the extent required by applicable law.

18. Disclaimer

To the extent permitted by applicable law, our Website and its content are provided on an “as available” basis.

We do not guarantee that:

The Website will always be available or uninterrupted.
The Website will always be free from technical errors.
All information will always be completely current or error-free.
Every product will remain continuously available.

Nothing in these Terms excludes or limits any consumer rights or statutory protections that cannot lawfully be excluded under applicable Indian law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, VÈLA STORE will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Website or purchase of products.

Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude liability for matters that cannot legally be excluded or limited under Indian law, including applicable statutory consumer protections.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless VÈLA STORE, its owners, employees, contractors, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

Your violation of these Terms;
Your unlawful use of the Website;
Your infringement of another person's rights; or
Your fraudulent or abusive activities.

This provision will not apply to the extent that the relevant claim results from our own unlawful conduct or liability that cannot legally be transferred to you.

21. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, pandemics, strikes, transportation disruptions, government actions, internet or telecommunications failures, war, civil unrest, or other comparable events.

Where reasonably possible, we will take appropriate steps to minimise the impact of such events.

22. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and any mandatory jurisdictional rights available to you, disputes arising from these Terms or your use of the Website will be subject to the jurisdiction of the courts.

Nothing in this section is intended to prevent a consumer from exercising any mandatory rights or remedies available under applicable Indian law.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, technology, or applicable laws.

The updated Terms will be posted on this Website with a revised “Last Updated” date.

Your continued use of the Website after updated Terms are posted constitutes acceptance of the changes to the extent permitted by applicable law.

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the minimum extent necessary, while the remaining provisions will continue to apply.

25. Entire Agreement

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the applicable agreement between you and VÈLA STORE regarding your use of the Website, subject to applicable law.

26. Contact Us

If you have questions, complaints, or concerns regarding these Terms or an order, please contact us:

VÈLA STORE
Legal Business Name: VÈLA STORE
Email: hello.talkwithus@gmail.com
Phone: [PHONE NUMBER]
Business Address: Rajasthan
Website: [WEBSITE URL]